FAQs

As specialists in biotech and pharma logistics, we offer accurate temperature control from -30°c to +29°c. Our vehicles are fitted with the latest technology, installed and maintained to support ISO 9001 compliance.

Log on to our client portal to access real-time temperature data, via our satellite tracking technology at any time. We also have in-vehicle temperature printers, which produce a paper record of your data and delivery details.

Our customer service team are also happy to provide regular updates by phone or email on the status of your shipment – at pre-agreed intervals, to suit your requirements.

Using innovative design and the latest temperature control technology, we can accurately transport products at TWO different temperatures in ONE vehicle. For some clients, this offers a cost-efficient, eco-friendly way of transporting two different sensitive loads.

As specialists in biotech and pharma logistics, every route we take across Europe has been thoroughly validated. This validation process allows us to:

• Select the most efficient, rapid routes
• Provide you with an accurate delivery time
• Smooth the customs clearance process in advance
• Calibrate temperature technology for changing weather conditions
• Prepare for any likely delays
• Implement appropriate safety measures

Firstly, we carefully maintain our fleet of vehicles, to minimise the likelihood of a break down. However, should a problem arise, we have Europe-wide, rapid-response breakdown cover for all vehicles and on-board refrigeration technology. This ensures that any challenges can be quickly mitigated.

The temperature and location of your materials will be tracked from collection to delivery. Our duty managers work 24/7 to ensure the safety and integrity of your product at all times.

Each vehicle is fitted with secure Proplate locking and alarm systems. Our drivers also follow clear operating procedures to protect the safety of your products.