FAQs

We are ISO 9001:2015 certified and follow all the requirements of GDP (Good Distribution Practice) and TAPA (Transported Asset Protection Association) guidance. Discover more about how we ensure regulatory compliance across all our services.

Yes, our experienced logistics and customer service team is committed to unrivalled support. Our team will be contactable at any point during your shipment. We also have the expertise to support you in planning, implementing and delivering an efficient, reliable supply chain.

Tek has been delivering temperature-sensitive and time-critical goods across Europe by road for the pharmaceutical, bioscience, and life science industries since 2013.

Yes, in 2021, Tek became a PHSE company, giving Tek customers access to a world-wide cold chain transport network that shares our commitment to exceptional service and dedication to the healthcare sector.

You can login to our customer portal to track the status of shipment at any time. Alternatively, you can contact our customer services team, who will be happy to help.

Yes, all our drivers are ADR-qualified and experienced in handling in dangerous goods. All our GDP compliant quality systems are designed to prioritise security and minimise risk when handling biological materials.

Yes, our white glove service involves a Tek ADR-certified driver arriving at your chosen destination with the appropriate packaging. They will package and load your goods/materials for transport under your supervision, before taking them to an exact specified destination.

Yes, all our routes are pre-validated. This includes planning ahead to ensure we comply with different international regulations as shipments move through different countries and continents. This is critical in ensuring we avoid any unnecessary delays.

Yes, to reach the ultra-low temperatures (-196°c) required for the safe shipment of cell and gene-based therapies, we use liquid nitrogen. This method can also be used to preserve and protect materials such as reproductive cells, tissue samples and pharmaceutical products.

Yes, we supply packaging options for protection and/or temperature-control and we can advise on the range available, depending on your specific requirements.

Yes, you can access 24/7 real-time temperature and location data on all shipments. You will also be able to download comprehensive shipment data once the delivery is complete.

Yes. Tek is a leading provider of temperature-controlled logistics by road across Europe. As part of the wider PHSE Group, we offer our clients a trusted GDP compliant global cold chain, incorporating road, air and sea freight solutions.

Yes, we offer dual temperature capability, offering the flexibility to transport goods at two different temperatures in one vehicle. This delivers cost-saving efficiencies and can also reduce the carbon footprint of your supply chain.

We support the following temperature ranges: Active vehicles (-30°c to +25°c), active/passive packaging (-80°c to +25°c) and cryogenic logistics (down to -196°c).